Find clear information about delivery charges, processing times, courier services, alternative delivery addresses, overseas orders and the All Foam returns policy.
All Foam aims to provide a clear and dependable delivery service. Please review the information below before placing your order, particularly where postcode surcharges, abnormal sizes or insured freight may apply.
Delivery charges are based on the destination area selected during checkout:
We are currently unable to deliver to Northern Ireland due to ongoing issues with our logistics partners.
Additional charges may also apply to insured freight and abnormal-size items.
We aim to cut and dispatch your foam within the next working day after receiving your order. Orders are then sent using a 24-hour courier service.
Small items weighing less than 5kg may take an additional 2 to 3 days. Larger items over 1.5 metres in length may require one additional working day.
Due to changing carriage costs and parcel-size restrictions imposed by carriers, All Foam reserves the right to change the delivery service used. For urgent requirements, please contact us before ordering.
Your order will be shipped using a nationally recognised courier. The courier will require a signature when the order is delivered.
Yes. We can deliver to an address other than the cardholder address. Enter the required delivery address when placing your order.
Please contact us before placing an order so that availability, delivery arrangements and any additional charges can be confirmed. Northern Ireland delivery is currently unavailable.
For order queries or delivery delays, please contact the All Foam sales and support team by email.
The following is a summary of the All Foam returns policy. Please also read the full returns policy in our terms and conditions.
All Foam will replace foam that has been supplied incorrectly.
For hygiene reasons, memory foam products must be supplied as new products only. We are therefore unable to accept returns of memory foam products once supplied, except where the product is damaged, defective or incorrect.
We are unable to exchange or refund bespoke cut-to-order foam or other customised products where the item is not damaged, defective or incorrect.
New foam may have a distinctive fragrance when first unpacked. The intensity varies by foam grade and can take several weeks to dissipate. This is a normal characteristic of foam and does not affect its quality or performance.
Foam can also change colour slightly when exposed to light and air. This is a normal process and has no effect on product quality or performance. Returns cannot be accepted solely because of a natural colour variation or normal foam fragrance.
All foam products should be unpacked promptly after delivery so that the material can reform after being compressed for transportation. Packages should not remain unopened for long periods because prolonged compression can cause permanent changes outside normal manufacturing tolerances.
Customers acknowledge that many All Foam products are made to order or customised to the measurements and options selected. These products may be exempt from cancellation rights that apply to standard, non-customised goods.
Unless the product is damaged, defective or incorrect, return postage is the responsibility of the customer and postage charges are not refundable.
Please contact the All Foam team before returning any item. We will confirm the appropriate return procedure and any information required to assess the request.