Incorrectly supplied products
All Foam will replace foam that has been supplied incorrectly.
Sleep products and hygiene-sensitive products
For our voluntary returns policy, any sleep product supplied without a cover that has been used is not eligible for a change-of-mind refund on hygiene grounds. Where a sleep product is supplied sealed for health-protection or hygiene reasons, the statutory change-of-mind right may also be lost if the seal is broken after delivery.
This does not affect statutory rights where a product is faulty, damaged, incorrectly supplied or not as described. Where statutory cancellation rights apply, any restriction, refusal or refund deduction will only be made where permitted by law.
Bespoke and cut-to-order foam
We are unable to exchange or refund bespoke cut-to-order foam or other customised products where the item is not damaged, defective or incorrect.
Foam colour and new-foam fragrance
New foam may have a distinctive fragrance when first unpacked. The intensity varies by foam grade and can take several weeks to dissipate. This is a normal characteristic of foam and does not affect its quality or performance.
Foam can also change colour slightly when exposed to light and air. This is a normal process and has no effect on product quality or performance. Returns cannot be accepted solely because of a natural colour variation or normal foam fragrance.
Unpacking compressed foam
All foam products should be unpacked promptly after delivery so that the material can reform after being compressed for transportation. Packages should not remain unopened for long periods because prolonged compression can cause permanent changes outside normal manufacturing tolerances.
Customised products and return postage
Customers acknowledge that many All Foam products are made to order or customised to the measurements and options selected. These products may be exempt from cancellation rights that apply to standard, non-customised goods.
Unless the product is damaged, defective or incorrect, return postage is the responsibility of the customer and postage charges are not refundable.
How to request a return
Please contact the All Foam team before returning any item. We will confirm the appropriate return procedure and any information required to assess the request.
Contact the All Foam Team